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Zendesk tickets over 7 days old report template

Report on and identify Zendesk tickets that have been open for over a week.

How to track stale Zendesk support tickets

With Rippling’s ‘Stale Zendesk Ticket Report’, you can report on and identify Zendesk tickets that have been open for over a week.

What do you need?

Rippling HRIS

Rippling App Management

Zendesk

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Recipe overview

When customers reach out with questions, it’s important to provide them with quick, helpful support—otherwise you risk increasing their frustration and potentially losing the customer altogether.

So when an organization experiences a significant number of tickets that are open for an extended period of time, they need to act quickly to both close out these long outstanding tickets as soon as possible, as well as identify and eliminate the cause of the backlog itself.

With this Recipe, you’ll be able to pull data from Zendesk and view a list of all the tickets in the organization that’s been open for more than 7 days, and group them by assignee, manager, team, and more. That way, it’s easier to spot where the backlog is originating from, and devise the right plan of action to improve the situation.

Prefer a 3-day threshold instead of 7? As with all our report Recipes, you can customize this template with additional data, filters, grouping, and more to help you answer your specific questions.

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About Rippling App Management

Manage group policies, grant or deny account access, and authenticate users to keep your company data secure. Stay a step ahead with role-based access control that automatically determines who should get access to which apps like Google Workspace, Slack, and Office 365.

About Rippling HRIS

Manage all your people operations from one powerful, intuitive system. From payroll to benefits, employee engagement to time tracking, Rippling's deep understanding of your employees and operations helps you automate away busy work. Finally, you can focus on the important stuff—your people.

About Zendesk

Zendesk offers CRM software for support, sales and customer engagement designed to create better customer relationships. From large enterprises to start-ups, Zendesk believes that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

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