Jasper’s HR and IT teams work in lockstep with Rippling

Before Rippling, Jasper’s IT and HR teams experienced a lot of back-and-forth. For example, IT would create a new Google account for an employee, but after the employee’s first day, HR was notified they had a different preferred name. IT would then get a message to manually update the email to reflect the request.

Rippling gives IT and HR teams one source of truth on employee data to leverage for their respective functions. That means when you update information in Rippling, the change is automatically reflected across all apps and systems instantly. This cuts down on messages, IT tickets, and repetitive, manual tasks that take time away from more strategic work.

According to Cassandra, “It’s a lot less friction and fewer games of telephone. No need to file tickets to make sure IT has it covered. No need to manually pull information and enter it into a spreadsheet. A lot of IT processes are able to happen magically behind the scenes.”

Cassandra dedicated two weeks to setting up the ideal onboarding process in Rippling. She partnered closely with IT to automate as much as possible from the start, including email creation, laptop delivery, access to core apps, email sends, training prompts, and Slack groups.

“Before Rippling, we were hiring so many people without any onboarding processes in place. Now, I’ve built all of it out using workflows within Rippling, and it’s a much smoother experience for employees,” she said.

Alex knows the importance of arming employees with the devices and apps they need for their first day on the job during onboarding. On day one, they already have meetings on the calendar and need to be able to message their managers and colleagues.

Jasper’s team uses Rippling IT to automatically give new hires access to core services on the Saturday before their start date. This usually includes Google Workspace, Zoom, Slack, and WiFi permissions. Alex uses Rippling’s MDM to push out the WiFi password to each device so employees can access the network the second they arrive at the workplace.

“The WiFi just automatically works for folks, along with antivirus installation and device encryption. New hires are able to hit the ground running on day one because they already have access to all the core services they need,” Alex said.

Jasper utilizes Rippling’s Supergroups feature to provision the correct level of access within applications as well. Supergroups are dynamic sets of employees based on shared attributes. For example, Jasper has built a Supergroup to automatically add new Sales hires to groups like Sales channels within Slack or distribution lists within Gmail.

“I used to have to bother IT each time an employee became a manager or moved teams to get them added to the right groups in apps. Now, Rippling automatically updates their permission level without us ever having to think about it. It saves us a ton of time and headache” Cassandra said.

“Because we’re able to build access rules based on shared attributes like departments instead of individuals, it means we don’t have to touch it again in the future. It just stays up to date automatically.“

Jasper also leverages Supergroups to automate manual tasks like assigning employees to the right training courses.

“Our engineering department has additional security training on top of the regular new hire training. We are able to create very specific groups to make sure the right trainings are assigned. Without Supergroups, staying on top of these assignments would be very manual and difficult,” Cassandra said.

Because Rippling IT products are natively integrated with user data and share the same source of truth with HR, it’s easy for Alex to have the info he needs at a glance. He uses Rippling’s MDM solution to quickly see who a device is assigned to, who their manager is, what department they’re in, what iOS they are using, if they have antivirus installed, and more.

This helps check the right boxes for SOC 2 reporting, giving auditors all the key information they need for certification. “Rippling makes it easy for me to generate a custom report, check on all of my devices, and hit different compliance checkpoints,” Alex said.

Rippling Device Management streamlines the ongoing management of employee devices as well, making it easy to push out security updates across multiple devices in one click, enforce encryption policies, and investigate activity in case a laptop is stolen. Offboarding is also simplified, letting Alex wipe devices during transport.

When a new problem surfaces, Jasper’s HR and IT teams get together to see how Rippling can solve it. In a recent example, Cassandra and Alex wanted to find a way to automate Google calendars for the company, as managing time off calendars became difficult with a global workforce.

They added Rippling’s Time Off solution, which means they no longer needed to create individual calendars for each country. The best part? It was easy and convenient for employees to use.