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The Central Texas-based dental care company drained time manually onboarding new hires and correcting payroll mistakes. Rippling saved time, eliminated mistakes, and helped the practice expand.
In this story
Sluggish onboarding: With Paychex, Swish Dental lost time manually sending onboarding emails to new hires, who often spent part of their first day filling out missing paperwork instead of training.
Clunky scheduling: Swish Dental’s scheduling and payroll data lived in separate systems that didn’t reliably integrate, leading to duplicative work and payroll mistakes.
Growing pains: Swish Dental managed its workforce across a patchwork of different solutions, which created an unsustainable amount of manual work and errors as the company scaled.
Swish Dental wants patients to look forward to getting their teeth checked out. “We stay up-to-date on the latest and greatest dental technologies so we can provide care that’s as comfortable as possible,” said Alyssa Mays, Swish’s HR Director. But as the growing company took stock of its HR tech stack, it spotted some cavities.
Swish used Paychex as its HRIS and hit manual onboarding logjams. The two-person HR team lost time manually creating PDFs, emailing documents back and forth, and tracking down important missing paperwork on a new hire’s first day.
The company also used a separate third-party tool for scheduling, but Paychex couldn’t reliably integrate with it for payroll. “Sometimes, the data didn’t feed over right,” Alyssa said, who had to manually check whether the hours matched up and run payroll corrections after mistakes. Employees, meanwhile, had to request time off in two separate systems to get approved for PTO and get paid accurately.
Swish needed a more efficient, less mistake-prone solution that’d help the company scale. “As we continued to grow, we tried to tie different platforms together, which created a lot more manual work and room for error,” Alyssa said. “We were looking for something that could do more within one system, but also something that could grow with us.”
At the end of 2021, Swish left Paychex and joined Rippling. Now, the company has a unified platform to handle every HR process, automate tedious manual work, and support its practice as it grows. “Rippling saved us time and helped us maintain compliance in the easiest way possible,” Alyssa said.
Rippling automatically sends Swish’s new hires compliant paperwork as soon as they sign an offer letter. No more endless email back-and-forths and missing document wild goose chases. “Being able to hire at the push of a button and literally send all the documents the employee needs is life-changing,” Alyssa said. “Rippling saves us a lot of time, brain power, and heartache.”
Being able to hire at the push of a button and literally send all the documents the employee needs is life-changing… Rippling saves us a lot of time, brain power, and heartache.
Alyssa Mays
HR Director at Swish Dental
When Swish first left Paychex, it initially kept Deputy, its third-party scheduling tool. While clunky with Paychex, Deputy seamlessly integrated with Rippling’s HRIS and payroll solution. “The connection between the two platforms was way more stable,” Alyssa said. “We didn’t have as many issues with the hours pulling over, so we didn’t have to do payroll corrections. It was more reliable and required less work.”Then Rippling launched its own scheduling tool, allowing Swish to effortlessly staff shifts across its 18 dental offices, stay on top of compliance, and automatically sync approved hours to payroll. By bringing scheduling under a platform it already used, Swish saved time and money.
Swish no longer relies on a tangle of different platforms to handle different HR and payroll processes. The company now uses Rippling for storing employee data, processing payroll, managing PTO, scheduling, recruiting, reporting, benefits administration, sending surveys, and headcount planning.
“Rippling is everything in one. It connects all the dots for you,” Alyssa said. She also appreciates that she can rely on Rippling to support Swish’s workforce as it adds employees. “It’s such a pain to move systems. We’re better off with Rippling because we know we can grow with it.”
Rippling is everything in one. It connects all the dots for you.
Alyssa Mays
HR Director at Swish Dental
By leaning on Rippling, Alyssa can hire, retain, and support a growing workforce that spends less time worrying about HR to-dos, more time focusing on delivering best-in-class dental care. “I live in Rippling. I get on my computer and open a tab with Rippling so it’s always there,” she said. “I can pull reports for whatever we need to monitor turnover, approve time off, update documents, and get ready for open enrollment. There’s nothing on our account that gets wasted.”
Time saved: Rippling automations saved Swish the equivalent of one work day per pay period on scheduling and 15 hours a month onboarding new hires.
Staying lean: With Rippling, Swish manages 200 employees across 18 offices as a two-person HR team.
Consolidated systems: The dental practice can rely on a single unified platform for every HR and payroll function instead of a hodgepodge of point solutions that don’t integrate well.
Discover how Rippling can help you manage all of your employee data and operations in one place.
