UX Researcher

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San Francisco or Remote

Suitcase

Rippling

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America’s best startup employers by Forbes (#12 out of 500).

About The Role

We’re looking for UX Researchers (various levels) to ensure we are solving the right problems for our customers and building intuitive products--freeing up smart people to work on hard problems for their organizations. To do this, you’ll conduct research across the product development lifecycle, from exploratory through evaluation, to help Rippling teams deeply understand their users. At every step of the way you’ll work closely with cross-functional partners while coaching teams through ongoing engagement with Rippling customers,

You’ll help build a product that our customers trust so they feel confident that mission-critical aspects of their business run without fail for their employees. As a researcher, you’ll need to support quickly moving teams by uncovering problems customers face everyday and by delving into the broader competitive landscape. You’ll distill observations into actionable insights for stakeholders across the organization and craft enduring frameworks to advocate for a best-in-class user experience.

If you’re passionate, insightful, collaborative and ready to dive into complex, business critical problems--we’d love to work with you.  

What You'll Do

  • Partner with cross-functional roles including product design, product management, sales, customer service and product marketing.

  • Identify and prioritize strategic and tactical research questions that have direct impact on business and customer needs.

  • Triangulate data from existing research and other sources to make actionable recommendations.

  • Plan and conduct research, applying qualitative and quantitative methods and adapting timeframes as needed.

  • Apply diverse interpretive frameworks (from HCI, social science, business) to make meaning out of customer data. 

  • Source appropriate participants from our research panel and through 3rd party vendors. 

  • Communicate and evangelize research findings to inform business decisions.

Qualifications

  • 5+ years experience in applied product research working closely with a development team(s).  

  • A diverse portfolio of projects demonstrating how you’ve tackled complex problem areas.

  • Experience researching product ideas from discovery to launch in a fast-moving environment.

  • Ability to ask as well as answer meaningful and impactful questions and appropriately select methods including both qualitative to quantitative.
  • Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management.
  • Academic or applied background that includes knowledge of quantitative, behavioral analysis, and statistical concepts.

  • Experience sourcing participants for research studies using a variety of techniques
  • Ability to clearly, concisely, and persuasively communicate your findings: verbally and in writing   

Nice To Have

  • Have conducted research in a B2B SaaS company

#LI-Remote

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.  Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations[at]rippling.com.

We are committed both to the health of our employees and to promoting a safe and collaborative workplace, and vaccinations are the best way to end the COVID-19 pandemic and to protect our community. In the U.S., where permitted under federal and state law, all offers of employment will be conditioned upon new hires providing proof of vaccination prior to their start date, unless the individual qualifies for an accommodation. For all other locations, vaccinations are strongly encouraged.

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