Real-Time Support Status
The quality of support provided by a vendor of a core business system is critical. But without any public data, you're left guessing as to the quality of support you'll receive from them. Rippling is the first in the industry to publish its support metrics in real-time. We believe this radical transparency is the right thing to do for our customers, and we are proud that our support ratings on G2 Crowd are consistently higher than our peers.
We hope that by taking this step, we can lead the way for the entire industry. Learn more.
Time to First Response (TFR) by channel
Data refreshed daily at 9am PT
Live Chat Response Time
Median
90th Percentile
0min 25s
90 Day Average
minutes
% of Live Chats Customers Ask to Convert to Call
9.42%
90 Day Average
percentage
Email Response Time
Median
90th Percentile
1hr 10min
90 Day Average
hours
First Contact Resolution Rate (FCR)
% of Cases Resolved by First Response
49%
90 Day Average
1st Response
2nd Response
3rd Response
4+ Responses