Real-Time Support Status

The quality of support provided by a vendor of a core business system is critical. But without any public data, you're left guessing as to the quality of support you'll receive from them. Rippling is the first in the industry to publish its support metrics in real-time. We believe this radical transparency is the right thing to do for our customers, and we are proud that our support ratings on G2 Crowd are consistently higher than our peers.

We hope that by taking this step, we can lead the way for the entire industry. Learn more.

Time to First Response (TFR) by channel

Data refreshed daily at 9am PT

Live Chat Response Time

Median

90th Percentile

0min 30s

90 Day Average

minutes

% of Live Chats Customers Ask to Convert to Call

3.51%

90 Day Average

percentage

Email Response Time

Median

90th Percentile

0hr 47min

90 Day Average

hours

First Contact Resolution Rate (FCR)

% of Cases Resolved by First Response

39%

90 Day Average

1st Response

2nd Response

3rd Response

4+ Responses

percentage