Zendesk ticket On-hold over 7 days alert
When a Zendesk ticket is labeled as on-Hold for more than a week, send an alert to the ticket assignee.
Zendesk ticket Open after due date alert
When a Zendesk ticket is still Open on its due date, send an alert to the employee’s teammates.
Agent with Open Zendesk tickets OOO alert
When an agent on leave has Open Zendesk tickets in their queue, send an alert to the agent’s manager.
Low device disk space alert
When a device's free disk space is less than 10GB, send an email notification to the IT admins.
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