New hire pull request benchmark report
Report on and compare the number of pull requests (PRs) raised by each new hire against their cohort's average.
Unassigned Jira tickets over 14 days old report template
Report on and identify unassigned Jira tickets that are over 2 weeks old and in ‘Triage’ status.
Zendesk ticket resolution trends report template
Report on and measure the total number of Zendesk tickets closed across the department.
Zendesk tickets over 7 days old report template
Report on and identify Zendesk tickets that have been open for over a week.
Force-merged pull requests report
Report on and view the unreviewed pull requests (PRs) that were force-merged.
Merged pull requests report
Report on and view a list of all the pull requests (PRs) closed or merged across the department.
Pull request trends report
Report on and spot trends over time across the number of pull requests that have been merged.
Pull request leaderboard report
Report on and identify the employees and teams that have authored the most pull requests (PRs).
Average time to merge report
Report on and view the average time between when a pull request (PR) is created and merged.
Zendesk incident alert
When a Zendesk ticket is labelled as an incident, send an alert to the Engineering team.
Employee's first pull request notification
When an employee merges their first pull request, send a notification to the employee and their manager.
Jira ticket assigned to OOO employee alert
When a Jira issue is assigned to an employee that is out of office and the ticket priority is high, send an alert to the author and their manager.
When employee hits first year assign equity evaluation Task
When an employee completes their first year, assign a Task to their manager to review their eligibility for an equity refresh.
When unreviewed pull request merged assign debrief Task
When an unreviewed pull request is merged in Github, assign a Task for the author's manager to provide an explanation to your IT Security team.
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