Must-have IT management software RFP template for enterprises in 2025

For enterprises, IT management is a mission-critical function. With thousands of employees, dozens of entities, and global operations, the stakes are high: one security gap can trigger compliance violations, reputational damage, or massive financial penalties. Legacy point solutions for SSO, device management, and inventory create silos and blind spots, making it impossible to achieve full visibility or control.

The right IT management platform for enterprises should unify identity, devices, and inventory into a single system tied to HR data. It must automate onboarding/offboarding at scale, enforce encryption and MFA by default, and integrate with enterprise systems like ERP, ITSM, and SIEM. It should also provide audit-grade logs, granular permissions, and global reporting for IT, finance, and security leaders.

This guide shows the critical areas enterprises should evaluate in an IT management RFP, what best-in-class looks like, and the RFP questions to ask vendors. Plus, we’ll give you a downloadable guide so you can start evaluating IT management software ASAP.

1. Identity and access management

At enterprise scale, access governance requires more than simple SSO. You need automated provisioning for hundreds of apps, conditional access policies tied to HR data, and deprovisioning that includes license reclamation and file transfers.

Rippling Identity & Access Management provides SSO, MFA, and provisioning for 800+ apps, with role-based access controls down to the field level and approval workflows that adapt globally.

RFP questions to ask

• Do you provide SSO, MFA, and provisioning for hundreds of enterprise-grade apps?

• Can policies enforce conditional access based on role, location, and device compliance?

• Do you support SCIM provisioning, SAML, and OIDC across global systems?

• Does deprovisioning reclaim licenses and reassign file ownership automatically?

• Can workflows enforce segregation of duties and conditional approvals for sensitive access?

2. Device management

Enterprises manage thousands of endpoints across multiple OS platforms. Device management must enforce encryption, patching, password, and MFA policies automatically, while enabling zero-touch deployment and remote wipe globally. 

Rippling MDM manages Mac, Windows, iOS, and iPadOS devices in one platform, enforcing compliance by default and surfacing non-compliant devices in real time.

RFP questions to ask

• Do you support Mac, Windows, and mobile devices in a single system?

• Can you enforce encryption, patching, and endpoint protection automatically across all devices?

• Do you support zero-touch deployment for global device distribution?

• How do you surface non-compliant devices and remediate them at scale?

• Can app access be blocked for devices that fail compliance checks?

3. Inventory management

At enterprise scale, asset tracking spans thousands of devices across multiple geographies. IT management software should tie every device to an employee, track compliance status, and integrate with finance systems for depreciation and spend analysis. 

Rippling inventory management links devices to employee records, ships globally from warehouses, and tracks compliance (encryption, OS, patching) in real time.

RFP questions to ask

• Can the inventory system manage devices across multiple entities and geographies?

• Do you provide warehouses and global shipping logistics?

• How are device returns handled across regions during offboarding?

• Can inventory be segmented by entity, location, or cost center?

• Do you integrate inventory reporting with ERP and finance systems?

4. Automation and compliance

Enterprises can’t rely on manual IT processes for thousands of employees. The right platform must automate onboarding, offboarding, and role changes globally while surfacing compliance risks. 

Rippling workflows are triggered automatically from HR events, enforce encryption and MFA by default, and generate immutable logs for SOC 2, ISO 27001, and GDPR audits.

RFP questions to ask

• Can onboarding and offboarding workflows be automated for thousands of employees?

• Do you support conditional workflows tied to HR attributes (e.g., department, clearance)?

• Do you surface compliance alerts for missing MFA, outdated OS, or unencrypted devices?

• Are all IT actions logged immutably for global audits?

• What certifications do you hold (SOC 2, ISO 27001, GDPR)?

5. Reporting and visibility

At the enterprise level, IT leaders need real-time dashboards and advanced reporting across entities, geographies, and compliance requirements. Data must be exportable into ERP, ITSM, and BI tools for finance and security teams. 

Rippling provides dashboards for device compliance, app access, and license allocation, with exportable, role-based reports for executives.

RFP questions to ask

• What dashboards are included (app usage, device compliance, license allocation)?

• Can reports segment data by entity, geography, department, or cost center?

• Do you support variance reporting across time and entities?

• Can reports export into ERP, ITSM, and BI systems?

• How do you enforce row-level security in shared and exported reports?

How Rippling helps enterprises

Rippling IT helps enterprises enforce security and governance while eliminating manual IT work. With Rippling, new hires are automatically provisioned with the right apps and devices, and terminations revoke access globally while triggering device returns. Workflows are driven by the HR record, ensuring access always matches role, entity, and compliance requirements.

Device management is enforced globally: laptops are encrypted and patched automatically, endpoint protection is applied by default, and non-compliant devices are flagged for remediation. Rippling’s warehouses ship pre-configured devices to employees worldwide, while automated return kits ensure assets are retrieved on time.

Identity and access management scales seamlessly, with SSO, MFA, and SCIM provisioning for hundreds of enterprise apps. Role-based policies update dynamically when employees change roles or locations, and access requests follow multi-step workflows with audit logs.

Executives and IT leaders gain full visibility into IT operations: dashboards show app usage, license allocation, and device compliance, with data exportable into ERP, ITSM, and BI platforms. Audit-ready logs and compliance alerts help enterprises maintain SOC 2, ISO 27001, and GDPR standards, reducing the risk of costly violations.

With Rippling IT, enterprises can:

• Automate provisioning and deprovisioning across thousands of apps and accounts

• Enforce encryption, patching, and MFA globally with zero-touch deployment

• Track and ship devices worldwide, tied to employee records and compliance status

• Configure workflows that enforce governance and segregation of duties

• Generate immutable audit logs and compliance-ready reports

• Provide executives with real-time dashboards segmented by entity and geography

Rippling RFP for IT management software for enterprises example

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