Meet the Ripplers: Geovani Montepeque

Meet Geo

Atlanta-born, NYC-made. Meet Geovani Montepeque, a newly minted Supervisor on Rippling’s Technical Product Support team. He’s part creative, part problem-solver, and 100% addicted to finding the perfect coffee shop corner.

See how Geo turns tech hiccups into actionable solutions — all while speaking the right language, every time.

Geo in a nutshell

I’m a creative at heart (fashion is my favorite outlet) with a deep love for puzzles — whether that’s untangling tech problems, organizing chaos, or hunting for the coziest café in the city.

Right now, that spot is a little place in Brooklyn called DAE. Killer coffee, great playlists, and the friendliest staff. It’s where I recharge and think through my next big challenge.

For me, creativity and problem-solving aren’t opposites — they feed each other. When I’m styling an outfit or debugging a tricky issue, it’s the same muscle: stay curious, look for patterns, and make something better than what you started with.

Next stop: Rippling

Before Rippling, I didn’t even know what an HRIS was — or how payroll worked.

I was managing a coworking space when COVID hit, and remote work took over. Around that time, I kept spotting Rippling ads on the subway, full of buzzwords about the future of work. One day, I thought: why not?

I applied for a payroll specialist role. But after the interview, the recruiter said, “You’ve got a real knack for explaining technical stuff. You’d be great in support.”

So I pivoted.

I started as an entry-level support specialist. The learning curve was steep — but I leaned in. Six months later, I was promoted to Senior Specialist. Then Lead. Then Senior Lead. Now I’m officially a Supervisor, leading a large team of my own.

Looking back, it’s wild. I went from not knowing what HRIS stood for to leading one of the biggest support teams at Rippling — in just a few years.

Chief tech translator

When someone’s work tech breaks, my team and I are the ones who step in.

Being a southerner who moved to NYC, I’ve met people from all walks of life. That’s helped me communicate clearly with just about anyone.

Think of me as a tech translator:

• I figure out what’s broken.

• I explain it in plain English.

• I make sure it gets fixed — fast.

My curiosity drives me to dig deep. Whether I’m walking a customer through a bug or explaining my job to someone at a party, it’s the same skill:

• Understand the human side.

• Decode the technical side.

• Connect the dots.

Zero backlog

One of my favorite moments at Rippling? The time our team faced a mountain of complex support issues.

Instead of panicking, I spotted patterns, partnered with Product and Engineering, and we rolled out quick-win fixes.

That pile of cases quickly shrank down to almost nothing.

For the first time, I could literally watch my work move the needle — not just for customers, but for my team too.

That’s the part I love most:

We don’t just put out fires.

We fix root causes.

We prevent future issues.

Fewer tickets. Faster resolutions. Happier customers.

And more time for my team to tackle the next big challenge.

Secret sauce

Working at Rippling is like gaining an extra IQ point every day.

No two days are the same. Every challenge teaches you something new.

But it’s not for the faint of heart.

Some days feel like a light hike. Others? Like summiting Everest.

Rippling is a rocketship. When things scale this fast, nothing stays still. Products shift. Priorities flip. “The way we’ve always done it” doesn’t last long.

The secret isn’t having all the answers. It’s:

• Staying curious.

• Finding the right people to problem-solve with.

• Being cool with building the plane while flying it.

And honestly? That’s exactly how I like it.