Rippling NPS Score: January 2026

When you’re evaluating HR software, Net Promoter Score (NPS) is one of the fastest ways to separate tools customers tolerate from tools they actively recommend. Unlike feature checklists or marketing claims, NPS reflects lived experiences and shows how real users feel after implementation, day-to-day use, and ongoing support.

In this report, we analyze Rippling’s Net Promoter Score performance from March 2022 through January 2026, how it compares to Rippling’s peers, and what the data suggests about Rippling’s customer experience. The analysis is based on 12,540 verified G2 reviews as of January 2026, along with G2’s quarterly Grid® Reports for Core HR, capturing real-world user sentiment rather than vendor-reported metrics.

Key takeaways

• Rippling’s NPS is 90 based on G2 review data as of January 2026, placing it as the top performing platform in the Core HR market on G2.

• Since Q1 2022, Rippling has maintained an average NPS of 89 every quarter, materially outperforming the Core HR category average of 59.

• The ~30-point gap between Rippling’s NPS and the average is significant for HR software and signals Rippling’s consistent customer advocacy across company size, industry, and use case.

Why G2-based NPS is a credible benchmark

Not all NPS scores are created equal. Internally calculated or survey-based NPS can be skewed by small sample sizes, inconsistent methodology, or selective reporting. That’s why this analysis is anchored in data from G2, which is one of the largest and most credible customer review platforms.

G2’s credibility comes from:

• Identity verification: Reviewers must authenticate using a verified business email or LinkedIn account, significantly reducing fraudulent or competitor-driven submissions.

• Strict moderation standards: Every review is evaluated against consistent community guidelines using more than 40 data points. Suspicious reviews are rejected or removed.

• Transparency around incentives: G2 does not suppress negative reviews. Incentivized reviews are clearly labeled so readers can apply appropriate context.

• Real-world usage context: Reviews reflect day-to-day product usage, including implementation, reliability, support responsiveness, and ongoing operations.

• Scale and adoption: G2 is one of the world’s largest software marketplace, used by more than 100 million people annually, including employees at every Fortune 500 company.

Together, these controls make G2-based NPS a strong proxy for customer satisfaction and advocacy.

Rippling’s NPS as of January 2026

• Rippling NPS (G2-based): 90

• Core HR category average (G2-based): 59

That difference alone puts Rippling in rare territory but the more telling signal is consistency over time.

Based on G2’s quarterly Grid® Reports, Rippling has maintained an NPS of approximately 89 every quarter since Q1 2022, consistently outperforming the category average by roughly 30 points.

What Rippling’s high NPS score indicates

Sustained NPS performance at this level typically reflects more than strong support or an intuitive interface. We believe that it signals that customers continue to see value well after implementation.

G2 review data suggests Rippling customers consistently recognize benefits such as:

• Fewer system handoffs due to a unified HR, IT, and Finance platform

• Faster execution across onboarding, payroll, and device management workflows

• Greater confidence in compliance as headcount, locations, and complexity increase

• Reduced operational friction as teams scale without adding tools or vendors

Why teams choose Rippling

Rippling brings HR, payroll, IT, and spend management together on a single system of record, allowing companies to manage the entire employee lifecycle—from hiring and onboarding to payroll, devices, and compliance—in one platform.

That unified approach reduces manual work, minimizes errors, and helps teams move faster as they grow. The result is not just high satisfaction at launch, but sustained customer advocacy over years of use—reflected in Rippling’s consistently high NPS across thousands of verified reviews.

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