Device setup survey
Understand whether a new hire received all of the device peripherals and app access they need to get up and running.
Zendesk ticket On-hold over 7 days alert
When a Zendesk ticket is labeled as on-Hold for more than a week, send an alert to the ticket assignee.
Zendesk ticket Open after due date alert
When a Zendesk ticket is still Open on its due date, send an alert to the employee’s teammates.
Agent with Open Zendesk tickets OOO alert
When an agent on leave has Open Zendesk tickets in their queue, send an alert to the agent’s manager.
Device return required for employee alert
When an employee is scheduled to be offboarded but a device return hasn't been arranged, send an alert to IT admins.
Device assigned more than 4 years ago
When a device was assigned to the current employee more than 4 years ago, assign a Task to the IT admins.
Low device disk space alert
When a device's free disk space is less than 10GB, send an email notification to the IT admins.
Unregistered YubiKey alert
When a YubiKey was delivered more than 3 days ago but the assigned employee is not using that security key for multi-factor authentication, send a notification to the employee and their manager.
Application status report template
Report on and view a list of the applications your employees have access to.
Multi-factor authentication change alert
When an employee changes their multi-factor authentication (MFA) method, send an alert to the IT admin.
Device locked alert
When a device becomes locked, send an alert to the IT department.
Rippling password reset alert
When an employee resets their Rippling password, send an alert to their manager and IT admin.
Device offline for extended period alert
When an employee’s device hasn’t pinged in 3 days and they’re not on leave, send an alert to their manager.
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