Zendesk ticket On-hold over 7 days alert
When a Zendesk ticket is labeled as on-Hold for more than a week, send an alert to the ticket assignee.
Zendesk ticket Open after due date alert
When a Zendesk ticket is still Open on its due date, send an alert to the employee’s teammates.
Agent with Open Zendesk tickets OOO alert
When an agent on leave has Open Zendesk tickets in their queue, send an alert to the agent’s manager.
Urgent Zendesk ticket assigned to OOO agent alert
When a Zendesk ticket labelled ‘Urgent’ is assigned to an agent on leave, send an alert to the agent’s manager.
Zendesk incident alert
When a Zendesk ticket is labelled as an incident, send an alert to the Engineering team.
Low Zendesk CSAT score alert
When an employee receives a low customer satisfaction (CSAT) score on a support ticket, send an alert to their manager.
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