Zendesk tickets resolved per hour report template
Report on and view the total number of Zendesk tickets resolved by an agent per hour worked.
Zendesk ticket resolution trends report template
Report on and measure the total number of Zendesk tickets closed across the department.
Zendesk tickets over 7 days old report template
Report on and identify Zendesk tickets that have been open for over a week.
Urgent Zendesk ticket assigned to OOO agent alert
When a Zendesk ticket labelled ‘Urgent’ is assigned to an agent on leave, send an alert to the agent’s manager.
Zendesk incident alert
When a Zendesk ticket is labelled as an incident, send an alert to the Engineering team.
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