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Zendesk ticket resolution trends report template

Report on and measure the total number of Zendesk tickets closed across the department.

How to calculate number of closed Zendesk support tickets

With Rippling’s ‘Zendesk Ticket Volume Report’, you can report on and measure the total number of Zendesk tickets closed across the department over time.

What do you need?

Rippling HRIS

Rippling App Management

Zendesk

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Recipe overview

While there’s no one factor that makes a support experience great, getting a ‘quick resolution’ to issues is apparently quite high on a customer’s list. According to a customer survey from Zendesk, a whopping 69% of consumers said they judged the quality of their experience based on how quickly their issue was solved.

So with speed being such an important determinant of a good customer experience, it’s critical that support team leaders have a comprehensive view of their agents’ overall efficiency. That way they can make better, more informed decisions around how to improve their team’s productivity overall.

With this Recipe, you’ll be able to pull data from Zendesk into a list of the total number of tickets resolved by your team, and view it by employee, team, type of ticket resolved, and more. That way, you can get a better understanding of productivity across your team, including who your top-performing agents or teams are, and more.

Want to view your agents’ resolved tickets alongside their time card information? As with all our report Recipes, you can customize this template with additional data, filters, grouping, and more to help you answer your specific questions.

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About Rippling App Management

Manage group policies, grant or deny account access, and authenticate users to keep your company data secure. Stay a step ahead with role-based access control that automatically determines who should get access to which apps like Google Workspace, Slack, and Office 365.

About Rippling HRIS

Manage all your people operations from one powerful, intuitive system. From payroll to benefits, employee engagement to time tracking, Rippling's deep understanding of your employees and operations helps you automate away busy work. Finally, you can focus on the important stuff—your people.

About Zendesk

Zendesk offers CRM software for support, sales and customer engagement designed to create better customer relationships. From large enterprises to start-ups, Zendesk believes that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

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