Scaling IT for hypergrowth
Snap's Director of IT shares what he's learned from scaling IT through hypergrowth at some of tech's biggest names, from Snap to Twitter to Salesforce.
JR Lam, Director of IT at Snap, shares the playbook for transforming IT from fire duty to strategic partner through hypergrowth, IPOs, remote work, and the rapid adoption of AI. Drawing from his experience at Snap, Twitter, and Salesforce, JR reveals why early decisions about process and partnership determine whether you become indispensable or stay stuck reacting to crises.
Discover why onboarding is IT's ultimate first impression and trust-building superpower (not just an access provisioning task), the asset management trap that creates devastating tech debt during scale-scale-scale mode, and why Shadow AI has replaced Shadow IT as the defining challenge facing modern IT departments. JR explains his framework for becoming the bridge rather than the barrier when employees adopt new AI tools, shares why "let's figure this out together" beats ticket submission and approval queues, and reveals the partnership approach that gets security reviews and legal processes done faster than going solo.
Learn how to audit your onboarding for friction points and make it 10% better this week, why spending two hours documenting assets now prevents legal hold nightmares and compliance disasters later, and the essential leadership lesson that strategic influence is completely decoupled from job titles. Whether you're supporting 50 employees or scaling to 5,000, this conversation delivers the tactical milestones and cultural principles you need to build both technical systems and people systems that make your organization tick.
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