Manager, PEO Operations

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San Francisco

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Rippling

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America’s best startup employers by Forbes (#12 out of 500).

About the Role

The PEO Operations Manager will manage both US and India-based team members to execute a broad array of operational tasks related to our PEO business. This role will require impeccable project management skills and a willingness to directly contribute to the day-to-day operational needs of our PEO. You will own all operational aspects of PEO workers’ compensation, state tax account management, federal / state compliance filings, partner data ingestion / management, and other key operations that support our PEO product and customers. This is an exciting role that requires significant cross-departmental engagement with a major impact on the PEO product and customer experience. 

What You'll Do:

  • Manage a team of product operations professionals in both the US and India
  • Continuously iterate on the processes required to support our PEO product and customers 
  • Develop metrics, process documentation, and solutions that scale for PEO Ops, with an eye toward continued process improvement 
  • Work directly with Engineering, Product, Implementation, Sales, Support and third-party partners / vendors / government agencies
  • Become a technical expert of our PEO products and services
  • Demonstrate flexibility in examining new approaches in problem solving in response to changing organizational objectives

You Should Have:

  • Two or more years of experience in an operations management role, such as payroll operations, insurance operations, support operations
  • Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
  • Strong analytical skills, as evidenced by your ability to make data-driven decisions to improve operational efficiency
  • Familiarity with health insurance, payroll, professional employer organizations, workers’ comp and/or HRIS are a plus
  • Experience leading an overseas technical and/or operations team are a plus

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.  Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations[at]rippling.com.

We are committed both to the health of our employees and to promoting a safe and collaborative workplace, and vaccinations are the best way to end the COVID-19 pandemic and to protect our community. In the U.S., where permitted under federal and state law, all offers of employment will be conditioned upon new hires providing proof of vaccination prior to their start date, unless the individual qualifies for an accommodation. For all other locations, vaccinations are strongly encouraged.

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