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Jira ticket assigned to OOO employee alert

When a Jira issue is assigned to an employee that is out of office and the ticket priority is high, send an alert to the author and their manager.

When this happens

High priority Jira issue assigned to OOO employee

Then do this

Send a notification to an employee, manager, admin, department, or team

How to manage Jira issues assigned to OOO employees

With Rippling’s Workflow Automator, you can automatically trigger an alert to a manager if a high priority Jira ticket is assigned to an employee that is on leave.

What do you need?

Rippling App Management

Rippling HRIS

Jira

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Recipe overview

As more companies go remote, it’s become increasingly important to help teammates and managers keep track of when their colleagues are on leave. That way they’re not assigning or waiting on important work, from an employee that isn’t there to do it.

Take a high-priority Jira issue, for example. If assigned to an employee that is out of office, it can lead to urgent issues not being worked on, and potentially sitting unnoticed for days.

With this Recipe, you can ensure that important work doesn’t go unworked on. When a high-priority Jira issue is assigned to an employee that’s out on leave, Rippling will automatically send a notification to the assignee’s manager, alerting them to the issue so it can be triaged and rerouted as necessary.

Do you use a different issue tracking tool? As with all our workflow Recipes, you can customize this template to your exact needs, including when it should trigger, what the actions should be, who it should go to, and more.

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About Rippling App Management

Manage group policies, grant or deny account access, and authenticate users to keep your company data secure. Stay a step ahead with role-based access control that automatically determines who should get access to which apps like Google Workspace, Slack, and Office 365.

About Rippling HRIS

Manage all your people operations from one powerful, intuitive system. From payroll to benefits, employee engagement to time tracking, Rippling's deep understanding of your employees and operations helps you automate away busy work. Finally, you can focus on the important stuff—your people.

About Jira

Jira offers several products and deployment options that are purpose-built for Software, IT, Business, Ops teams, and more. Products and apps built on top of the Jira platform help teams plan, assign, track, report and manage work. The Jira platform brings teams together for everything from agile software development and customer support to managing shopping lists and family chores.

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