Implementation Manager

Pin

San Francisco, Remote

Suitcase

Rippling

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT —  payroll, benefits, computers, apps, and more — in one unified workforce platform.
By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $450M from the world’s top investors—including Kleiner Perkins, Founders Fund, and Sequoia—and was named one of America's best startup employers by Forbes (#12 out of 500).

About The Role

Rippling's Customer Success and Implementation teams genuinely believe that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing customers how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience.

What You'll Do

  • Work directly with customers to implement an all in one HR, payroll, benefits administration, and IT platform

  • Provide proactive training and professional guidance in the first 30 days of a customer's experience with our product

  • Become a product expert - you'll be a go to resource for both customers and coworkers by your 90th day at Rippling

  • Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience

Qualifications

  • 2+ years of work experience at a SaaS company

  • Stellar written and verbal communication skills

  • Interest in actively working with product and engineering teams 

  • Flexibility with changing job duties and responsibilities

  • Excellent at time management and prioritizing tasks

  • Passion for training both customers and internal teams

  • Bonus points for experience with payroll, health insurance, or IT

  • Bachelor’s degree from an accredited university

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.  Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.

We are committed both to the health of our employees and to promoting a safe and collaborative workplace, and vaccinations are the best way to end the COVID-19 pandemic and to protect our community. In the U.S., where permitted under federal and state law, all offers of employment will be conditioned upon new hires providing proof of vaccination prior to their start date, unless the individual qualifies for an accommodation. For all other locations, vaccinations are strongly encouraged.