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Low Zendesk CSAT score alert

When an employee receives a low customer satisfaction (CSAT) score on a support ticket, send an alert to their manager.

How to alert managers of low CSAT scores

With Rippling’s Workflow Automator, you can automatically trigger an alert to managers when an employee receives a low customer satisfaction score on a Zendesk support ticket.

What do you need?

Rippling HRIS

Rippling App Management


Use Recipe Template

Recipe Overview

A company’s customer satisfaction score (or CSAT score as it’s more colloquially known) is essentially a measure of how satisfied a customer is with a company’s products or services.

Typically determined through the use of customer surveys sent after a customer’s purchase or support experience—they’re also a helpful indicator to managers of how their support staff are performing.

For example, if a support agent on Zendesk receives consistently low CSAT scores, that signals to a manager that the agent is performing well, and may require additional training.

With this Recipe, you’ll be able to stay on top of your team’s poor CSAT in the moment. When an agent receives a low CSAT score in Zendesk, Rippling will automatically send a notification to the agent’s manager, alerting them to the situation.

Not on Zendesk? As with all our workflow Recipes, you can customize this template to your exact needs, including when it should trigger, what the actions should be, who it should go to, and more

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