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Low Zendesk CSAT score alert

When an employee receives a low customer satisfaction (CSAT) score on a support ticket, send an alert to their manager.

How to alert managers of low CSAT scores

With Rippling’s Workflow Automator, you can automatically trigger an alert to managers when an employee receives a low customer satisfaction score on a Zendesk support ticket.

What do you need?

Rippling HRIS

Rippling App Management

Zendesk

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Recipe overview

A company’s customer satisfaction score (or CSAT score as it’s more colloquially known) is essentially a measure of how satisfied a customer is with a company’s products or services.

Typically determined through the use of customer surveys sent after a customer’s purchase or support experience—they’re also a helpful indicator to managers of how their support staff are performing. 

For example, if a support agent on Zendesk receives consistently low CSAT scores, that signals to a manager that the agent is performing well, and may require additional training.

With this Recipe, you’ll be able to stay on top of your team’s poor CSAT in the moment. When an agent receives a low CSAT score in Zendesk, Rippling will automatically send a notification to the agent’s manager, alerting them to the situation.

Not on Zendesk? As with all our workflow Recipes, you can customize this template to your exact needs, including when it should trigger, what the actions should be, who it should go to, and more

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About Rippling App Management

Manage group policies, grant or deny account access, and authenticate users to keep your company data secure. Stay a step ahead with role-based access control that automatically determines who should get access to which apps like Google Workspace, Slack, and Office 365.

About Rippling HRIS

Manage all your people operations from one powerful, intuitive system. From payroll to benefits, employee engagement to time tracking, Rippling's deep understanding of your employees and operations helps you automate away busy work. Finally, you can focus on the important stuff—your people.

About Zendesk

Zendesk offers CRM software for support, sales and customer engagement designed to create better customer relationships. From large enterprises to start-ups, Zendesk believes that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

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