Zendesk ticket On-hold over 7 days alert
When a Zendesk ticket is labeled as on-Hold for more than a week, send an alert to the ticket assignee.
Zendesk ticket Open after due date alert
When a Zendesk ticket is still Open on its due date, send an alert to the employee’s teammates.
Agent with Open Zendesk tickets OOO alert
When an agent on leave has Open Zendesk tickets in their queue, send an alert to the agent’s manager.
GitHub pull request trends report
Report on and spot trends over time across the number of pull requests that have been merged.
Github average time to merge report
View the average time between when a pull request (PR) is created and merged.
Application status report template
Report on and view a list of the applications your employees have access to.
Urgent Zendesk ticket assigned to OOO agent alert
When a Zendesk ticket labelled ‘Urgent’ is assigned to an agent on leave, send an alert to the agent’s manager.
Zendesk incident alert
When a Zendesk ticket is labelled as an incident, send an alert to the Engineering team.
Low Zendesk CSAT score alert
When an employee receives a low customer satisfaction (CSAT) score on a support ticket, send an alert to their manager.
Jira ticket assigned to OOO employee alert
When a Jira issue is assigned to an employee that is out of office and the ticket priority is high, send an alert to the author and their manager.
When PTO approved block off time in calendar
When an employee's paid time off (PTO) request is approved, block off the employee’s calendar for the duration of their leave.
When unreviewed pull request merged assign debrief Task
When an unreviewed pull request is merged in Github, assign a Task for the author's manager to provide an explanation to your IT Security team.
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