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Zendesk ticket Open after due date alert

When a Zendesk ticket is still Open on its due date, send an alert to the employee’s teammates.

When this happens

Zendesk ticket is Open after due date

How to alert managers if a support ticket is past its due date

With Rippling’s Workflow Automator, you can automatically trigger an alert to the ticket assignee's manager if the support ticket is Open past its SLA or due date.

What do you need?

Rippling App Management

Rippling HRIS


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Recipe Overview

There are a lot of factors that go into building a great customer experience—and a timely response is undisputedly one of the most important ones.

But in the midst of all the other work that goes into running a smooth contact center operation, it can be easy to lose track when a response becomes overdue.

With this Recipe, you can stay on top of overdue tickets with ease. When a Zendesk ticket is Open past its due date, Rippling will automatically send a notification to the ticket assignee’s manager, so they can quickly address or reassign the ticket if needed.

Want to send the alert to the ticket assignee too? As with all our workflow Recipes, you can customize this template to your exact needs, including when it should trigger, what the action should be, who it should go to, and more.

Companies that use this recipe

About Rippling App Management

Manage group policies, grant or deny account access, and authenticate users to keep your company data secure. Stay a step ahead with role-based access control that automatically determines who should get access to which apps like Google Workspace, Slack, and Office 365.

About Rippling HRIS

Manage all your people operations from one powerful, intuitive system. From payroll to benefits, employee engagement to time tracking, Rippling's deep understanding of your employees and operations helps you automate away busy work. Finally, you can focus on the important stuff—your people.

About Zendesk

Zendesk offers CRM software for support, sales and customer engagement designed to create better customer relationships. From large enterprises to start-ups, Zendesk believes that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

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